Business conditions

These general terms and conditions ("Conditions") govern the rights and obligations of you, as buyers, and Us, as seller, within the framework of contractual relationships concluded through the E-shop on the website www.eshop.plasticfree.sk.

All information about the processing of your personal data is contained in the personal data processing policy, which you can find here https://eshop.plasticfree.sk/podmienky-ochrany-osobnych-udajov/.

As you surely know, we primarily communicate remotely. Therefore, it also applies to our Agreement that means of remote communication are used, which allow us to come to an agreement without the physical presence of us and you.

If any part of the Terms and Conditions contradicts what we have jointly agreed upon in the process of your purchase on Our E-shop, this particular agreement will take precedence over these Terms and Conditions.

1. SOME DEFINITIONS

1.1 Price is the financial amount you will pay for the Goods;

1.2 Price for shipping is the financial amount that you will pay for the delivery of the Goods, including the price for its packaging;

1.3 Total price is the sum of the Price and the Shipping Price;

1.4 VAT is value added tax according to applicable legal regulations;

1.5. E-shop is an online store operated by Us at the address https://eshop.plasticfree.sk/, on which the purchase of the Goods will take place;

1.6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7. My we are a company Plasticfree s.r.o., with headquarters Bzovícka 16 Bratislava - mestská časť Petržalka, IČO: 51323737, registered in the Commercial Register maintained by the District Court Obchodný register Mestského súdu Bratislava III, oddiel: Sro, vložka č. 147655/B, e-mail: pavol@plasticfree.sk, telephone number +421 911 147 480, referred to by law as the seller;

1.8. An order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;

1.9. The goods is everything you can buy in the E-shop;

1.10. User account is an account established on the basis of the data provided by you, which enables the storage of the entered data and the storage of the history of the ordered Goods and concluded contracts;

1.11. You you are a person shopping at Our E-shop, referred to by law as a buyer;

1.12. Contract is a purchase contract agreed on the basis of a duly completed Order sent through the E-shop, and is concluded at the moment when you receive confirmation of the Order from Us.

2. GENERAL PROVISIONS AND INSTRUCTIONS

2.1 The purchase of Goods is possible only through the web interface of the E-shop.

2.2 When purchasing Goods, it is your duty to provide us with all information correctly and truthfully. We will therefore consider the information you provided to Us when ordering the Goods to be correct and true.

3. CLOSING OF THE CONTRACT

3.1 The contract with Us can only be concluded in the Slovak language.

3.2 The contract is concluded remotely via the E-shop, while you pay for the costs of using the means of communication remotely. However, these costs do not differ in any way from the basic rate that you pay for the use of these resources (that is, especially for Internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By sending the Order, you agree to the use of means of remote communication.

3.3 In order for us to conclude the Agreement, it is necessary that you create a draft Order on the E-shop. this proposal must include the following information:

a) Information about the purchased Product (in the E-shop, mark the Product you are interested in purchasing with the "Add to cart" button);

b) Information on the Price, Shipping Price, VAT, method of payment of the Total Price and required method of delivery of the Goods; this information will be entered as part of the creation of the draft of the Order within the user environment of the E-shop, while the information on the Price, Shipping Price, VAT and Total Price will be entered automatically based on the Goods you have chosen and the method of its delivery;

c) Your identification data used to enable us to deliver the Goods, especially in the scope of name, surname, delivery address, telephone number and e-mail address;

d) In the case of a Contract based on which we will deliver the Goods to you regularly and repeatedly, also information on how long we will deliver the Goods to you.

3.4 During the creation of the draft Order, you can change and check the data until the time of its creation. After performing the check by pressing the button "Order with payment obligation" You create an order. However, before pressing the button, you must confirm your familiarity with and agreement with these Terms, otherwise it will not be possible to create the Order. A check box is used for confirmation and consent.After pressing the button "Order with payment obligation " all completed information will be sent directly to Us.

3.5 We will confirm your Order as soon as possible after it has been delivered to Us with a message sent to your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order on our part, the Contract between Us and You is concluded. The terms and conditions in the wording effective on the day of ordering form an integral part of the Agreement.

3.6 There may also be cases when we will not be able to confirm your Order. This mainly concerns situations where the Goods are not available or cases where you order a larger number of Goods than is allowed by us. However, we will always provide you with information about the maximum number of items in the E-shop in advance, so it should not come as a surprise to you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In that case, the contract is concluded the moment you confirm Our offer.

3.7 In the event that an obviously incorrect Price is indicated within the E-shop or in the draft Order, mainly due to a technical error, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order, and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In that case, the new Contract is concluded at the moment when you confirm Our offer. In the event that you do not confirm Our offer even within 3 days of its sending, we are entitled to withdraw from the concluded Agreement. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or is missing or has an extra digit.

3.8 In the event that the Contract is concluded, you are obligated to pay the Total Price.

3.9 In case you have set up User account, you can make an Order through it. Also in that case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in your identification data.

3.10In some cases, we allow you to use a discount for the purchase of Goods. In order to provide a discount, it is necessary that you fill in the information about this discount in the pre-determined field as part of the draft Order. If you do so, the Goods will be provided to you at a discount.

4. USER ACCOUNT

4.1 Based on your registration in the E-shop, you can access your User account.

4.2 When registering a User Account, it is your duty to enter all the entered data correctly and truthfully and to update it in the event of a change.

4.3 Access to the User Account is secured by a username and password. Regarding these access data, it is your duty to maintain confidentiality and not to provide this data to anyone. In the event that they are misused, we bear no responsibility for this.

4.4 The user account is personal and you are therefore not authorized to enable its use by third parties.

4.5 We may cancel your User Account, especially if you do not use it for a long time, or if you violate your obligations under the Agreement.

4.6 The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

5. PRICE AND PAYMENT TERMS, RESERVATION OF PROPRIETARY RIGHTS

5.1 The price is always stated in the E-shop, in the draft Order and in the Contract. In the event of a discrepancy between the Price specified for the Goods in the E-shop and the Price specified in the draft Order, the Price specified in the draft Order shall apply, which will always be identical to the price in the Contract. As part of the draft Order, the Price for shipping, or the conditions when shipping is free, is also indicated.

5.2 The total price is stated including VAT, including all fees established by special legal regulations.

5.3 We will request payment of the Total Price from you after concluding the Contract and before handing over the Goods. You can pay the total price in the following ways:

a) Bank transfer. We will send you payment information as part of the Order confirmation. In the case of payment by bank transfer, the total price is payable within 7 days.

b) By card online. In such a case, payment is made through the Shoptet payment gateway, while the payment is governed by the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/sk/vseobecne-obchodne-podmienky-sluzby-shoptet-pay/. In the case of payment by card online, the total price is due by 7 dní.

c) In such a case, payment will be made upon delivery of the Goods as opposed to handover of the Goods. In the case of payment by cash on delivery, the total price is payable upon receipt of the Goods.

d) In cash upon personal collection. It is possible to pay for the Goods in cash in the case of collection at our establishment. In the case of payment in cash upon personal collection, the Total price is payable upon receipt of the Goods.

5.4 The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address specified in the Order. The invoice will also be physically attached to the Goods and available in User account, if you have one.

5.5 Ownership of the Goods passes to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the total price is paid by crediting to Our account, in other cases it is paid at the time of payment.

DELIVERY OF GOODS, PASSING OF THE RISK OF ACCIDENTAL DAMAGE AND ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE

6.1 The goods will be delivered to you in the manner of your choice, while you can choose from the following options:

a) Personal collection at Packeta's delivery points;

b) Delivery via transport companies DPD,

6.2 The goods can only be delivered within the Slovak Republic.

6.3 We are obliged to deliver the goods to you without delay, but no later than within 30 days from the date of conclusion of the Contract. During the performance of the Agreement, such facts may occur that will affect the delivery date of the Goods ordered by you. About we will inform you immediately by e-mail of a change in the delivery date and of the new expected delivery date of the ordered Goods, while your right to withdraw from the Contract is not affected by this. Part of Our notification about the new date of delivery of the Goods is also Our request addressed to you to express whether you insist on the delivery of the Goods ordered by you at the new date. In the case of personal collection at the establishment, we will always inform you about the possibility of picking up the Goods via e-mail.

6.4 When taking over the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and, in the event of any damage, to notify the carrier and Us immediately of this fact. In the event that the package is damaged, which indicates unauthorized handling and entry into the shipment, it is not your obligation to take over the Goods from the carrier.

6.5 You are obliged to take over the goods at the agreed place and time If you do not take delivery of the goods according to the previous sentence, we will inform you by e-mail where you can take them over, including the deadline for taking them over, or we will re-deliver the goods to you based on your written request sent no later than 14 days from when you were supposed to take over the goods, whereby you undertake to reimburse us for all costs associated with by re-delivery of the Goods. In the event that you breach your obligation to take over the Goods, with the exception of cases according to article 6.4 of these Terms, it does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not accept the Goods is not a withdrawal from the Contract between Us and You. If you do not take over the Goods even within the additional period, We have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise the right in question, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Agreement does not affect the right to compensation for the incurred damage in the amount of the actual costs of the attempting to to deliver the Goods, possibly another claim for damages, if it arises.

6.6 If, for reasons arising on your part, the Goods are delivered repeatedly or in a different way than was agreed upon in the Contract, it is your obligation to compensate Us for the costs associated with this repeated delivery. We will send you the payment details for the payment of these costs to your e-mail address specified in the Agreement and they are due within 14 days from the delivery of the e-mail.

6.7 The risk of damage to the Goods passes to you the moment you take them over. In the event that you do not accept the Goods, with the exception of cases according to Art. 4of these Terms and Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your side, the takeover did not take place. The passing of the risk of accidental destruction and accidental deterioration of the Goods means for you that from this moment you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.

RIGHTS FROM LIABILITY FOR DEFECTS

7.1 Introductory provision to liability for defects

7.1.1 We undertake to deliver the Goods to you in the required quality, quantity and without defects.

7.1.2 We are responsible for defects that the Product has upon receipt. We are not responsible for used Goods for defects caused by their use or wear. For Goods sold at a lower price, we are not responsible for defects for which a lower price was negotiated.

7.1.3 The general warranty period is 24 months. The warranty period starts from the moment of taking over the Goods from Your side.

7.1.4 If the Goods are replaced, the warranty period starts again from the receipt of the new Goods from Your side.

7.1.5 Your rights from liability for defects in the Goods, for which the warranty period applies, will expire if you do not exercise them within the warranty period. However, you must exercise your rights from liability for defects in Goods that deteriorate quickly no later than the day after the purchase, otherwise your rights will expire.

7.2 We guarantee that during the transition of the danger of accidental destruction and accidental deterioration of the Goods according to Art. 7 The condition is that the Goods are free of defects, in particular that:

a) has the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected due to the nature of the Goods;

b) it is suitable for the purposes that we have indicated or for the purposes that are usual for Goods of this type;

c) corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample;

d) is in the corresponding quantity and weight;

e) meets the requirements imposed on it by special legal regulations;

f) it is not encumbered by the rights of third parties.

7.3 Conditions for exercising the right from liability for defects (complaints)

7.3.1 If the goods are delivered to you in broken or damaged packaging or the shipment is clearly too light, we ask you not to accept such Goods from the transport company and to notify us of this fact immediately on the telephone number+421 911 147 480 or by e-mail at pavol@plasticfree.sk In case of detection of obvious defects (e.g. mechanical damage), you are obliged to file a claim without undue delay in accordance with point 7.4.1. below. We will not take into account claims made later due to obvious defects in the Goods, including defects consisting in the incompleteness of the Goods.

7.3.2 You are obliged to exercise the right from liability for other defects (hidden defects) in accordance with point 7.4.1. below without undue delay after you have discovered the defect in the Goods, but at the latest before the expiry of the warranty period.

7.3.3 The warranty applies only to manufacturing defects of the Goods and defects caused by mechanical damage. You cannot apply the right of liability for defects in particular to defects caused by wear and tear, mechanical damage, use of the Goods in unsuitable conditions etc. .

7.3.4 You are not entitled to claim liability for a defect if you knew about the defect before taking over the Goods, or we alerted you to it or you were given an appropriate discount from the Price of the Product for that reason.

7.4Exercising the right from liability for damage (complaints)

7.4.1 In the event that the Product has a defect, i.e. especially if one of the conditions according to Art. 2, you can notify Us of such a defect and exercise your rights from liability for defects (that is, complain about the Goods) by sending an e-mail or a letter to Our addresses listed in Our identification data, or in person at Our establishment. For complaints, you can also use the sample form provided by Us, which consists of attachment no. 1 Conditions.

7.4.2 In your notification, in which you apply for a claim, please provide, above all, a description of the defect in the Product and Your identification data, including the e-mail to which you are interested in receiving an explanation on how to handle the complaint, and also indicate which of the claims from liability for defects, specified in point 7.5.4. until 7.5.8., you apply.

7.4.3 When making a claim, please also present us with a document of purchase of the Goods (invoice), for the purpose of proving its purchase from Us, otherwise we are not obliged to accept your claim.

7.4.4 We consider the day of initiation of the complaint procedure to be the day of delivery of the defective Goods together with relevant documents (according to point7.4.3). In the event that your submission, with which you claim, is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), in writing, especially by e-mail we will ask you to complete the submitted claim in writing, especially by e-mail. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.

7.4.5 If you fill out the submitted complaint in accordance with the point 7.4.4.of this article without undue delay, at the latest within 10 days from the date of delivery of Our invitation according to point 7.4.4 of this article, we will consider your submission unfounded.

7.5 Complaint processing

7.5.1 Based on your decision, which of the rights according to § 622 and § 623 of Act No. 40/1964 Coll. Civil Code in the wording of later regulations (hereinafter referred to as the "Civil Code") (specified in point 7.5.4. until 7.5.8.) apply, we will determine the method of processing the claim immediately, in complex cases no later than 3 working days from the date of application of your claim. In justified cases, especially if a complex technical evaluation of the condition of the Goods is required, no later than 30 days from the date of application of your claim.

7.5.2 After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we can also handle the complaint later; however, processing of the claim may not take longer than 30 days from the date of application of the claim. After the expiry of the deadline for dealing with the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new goods, if this is possible.

7.5.3 We are obliged to issue you a written document about the processing of the complaint, no later than 30 days from the date of application of the complaint, and we will inform you about its processing via e-mail. In the event that the claim is accepted, we will send you the repaired Product or exchange the Product for a new product or refund the paid Product Price, unless we agree otherwise.

7.5.4 If it is a defect that we can remove, you have the right to have the defect removed free of charge, in a timely manner and properly. We will remove the defect in the Goods without undue delay.

7.5.5 Instead of removing the defect, you can request the replacement of the Product, or if the defect concerns only a part of the Product, the replacement of this part, and that in in cases where this does not result in disproportionate costs for Us considering the Price of the Goods or the severity of the defect.

7.5.6 Instead of removing the defect in the Product, we can always replace the defective Product with a perfect one, if this does not cause serious difficulties for you.

7.5.7 If it is a defect in the Goods that cannot be removed and which prevents you from being able to properly use the Goods as a defect-free good, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You have the same rights if the defects are removable, but you cannot properly use the Product due to the reappearance of the defect after repair or due to a larger number of defects.

7.5.8 If there are other non-removable defects, you have the right to a reasonable discount from the Product Price.

7.5.9 We will deal with the complaint by handing over the repaired Product, exchanging the Product, returning the Product Price, paying an appropriate discount from the Product Price, a written request to take over performance (the Product) or a justified rejection of the claim.

7.6 Exercising rights from liability for defects and product complaints is governed by § 619 and next of the Civil Code, by law no. 250/2007 Coll. about consumer protection and o change and amendments to Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll.on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws in as amended (hereinafter referred to as the "Act on Consumer Protection in Distance Selling").

7.7 If you claim a Product:

a) during the first 12 months from the purchase of the Product, we can reject your claim only on the basis of a professional assessment; regardless of the result of the expert assessment, we will not require you to pay the costs of the expert assessment or other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the claim no later than 14 days from the day the claim was processed.;

b) after 12 months from the purchase and we have rejected such a claim, we will indicate in the complaint handling document to whom you can send the Goods for expert assessment. If you send the Goods for expert assessment to a specified person, the costs of the expert assessment, as well as all other related costs incurred for the purpose, will be borne by Us, regardless of the result of the expert assessment. If you prove through expert assessment Our responsibility for the defect of the Goods, you can apply the claim again; the warranty period does not expire during the performance of the expert assessment. We are obliged to reimburse you within 14 days from the date of re-application of the complaint all costs incurred for the expert assessment, as well as all related costs incurred purposefully. A renewed claim cannot be rejected.

7.8 If you are an entrepreneur, it is your duty to notify and point out the defect without undue delay after you have discovered it, but no later than within 3 days of receiving the Goods.

7.9 If you are a consumer, you have the right to exercise your rights from liability for defects that occur with consumer goods within a period of 24 months from the receipt of the goods.

7.10 With this, we have properly instructed you about yours rights that arise from § 622 and from § 623 of Act no. 40/1964 Coll. Civil Code. By concluding the Agreement, you confirm that you have had the opportunity to read the terms of the Goods complaint.

8. WITHDRAWAL FROM CONTRACT

8.1 Withdrawal from the Agreement, i.e. the termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and methods specified in this article, or in other provisions of the Terms and Conditions, in which the possibility of withdrawal is explicitly stated.

8.2 In the event that you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have, in accordance with § 7 of the Act on consumer protection in distance selling, the right to withdraw from the Agreement without giving a reason within 14 days from the date of delivery of the Goods. In the event that we have concluded a Contract, the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, begins on the day of delivery of the first delivery. You can withdraw from the Agreement in any demonstrable way (in particular by sending an e-mail or a letter to Our addresses listed in Our identification data). For withdrawal, you can also use the sample form provided by Us, which forms attachment no. 2

8.3 Even as a consumer, however, you cannot withdraw from the Agreement in cases where the subject of the Agreement is:

a) sale of Goods whose price depends on price movements on the financial market, which we cannot influence a to which may occur during the period for withdrawing from the Contract;

b) sale of alcoholic beverages, the price of which was agreed in at the time of the conclusion of the Contract, while their delivery can be carried out no earlier than 30 days later, and their price depends on the movement of prices on the market, which we cannot influence;

c) sale of Goods that were made according to your special requirements, that were custom-made for you or Goods intended specifically for one consumer;

d) sale of Goods that are subject to rapid deterioration or deterioration and Goods that have been inseparably mixed with other goods after delivery;

e) sale of Goods sealed in protective packaging that is not suitable to return from for reasons of health protection or for hygienic reasons and whose protective packaging was broken after delivery;

f) sale of audio recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the original packaging has been damaged;

g) the sale of periodicals, with the exception of sales based on a subscription agreement and the sale of books not supplied in protective packaging;

h) provision of electronic content if it was not delivered on a physical medium and was delivered with your prior express consent before the expiry of the withdrawal period and We have informed you that you do not have the right to withdraw from the Contract.

8.4 Deadline for withdrawal according to Art. 2 The condition is considered to be preserved if you send Us a notice that you are withdrawing from the Agreement in the course of it.

8.5 In case of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to Us or prove that they have been sent back to Us. Please return the goods to us clean, preferably including the original packaging.

8.6 In case of withdrawal from the Agreement according to Art. 2 Conditions you are obliged to within 14 days from the withdrawal, send the Goods to Us, hand over the Goods to Us or to a person authorized by Us to take over the Goods, while you bear the costs of returning the Goods to Us. This does not apply if we agree to pick up the Goods personally or through a person authorized by Us. The deadline is preserved if the Goods were handed over for transport no later than the last day of the deadline. On the contrary, you have the right to have us return the price for transport, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.

8.7 You are responsible for the damage in cases where the Goods are damaged as a result of your handling them differently than it is necessary to handle them with regard to their nature and properties. In such a case, we will invoice you for the damage caused after the goods have been returned to us and the due date of the invoiced amount is 14 days.

8.8 We are entitled to withdraw from the Agreement from due to sold-out stocks, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in interrupted production or made serious changes to the contract that made it impossible to fulfill our obligations under the contract or for reasons of force majeure, or if, even with all our efforts that can be fairly demanded of us, we are unable to deliver the goods to you in the period determined by these Conditions. In in these cases we are obliged to you of this fact without unnecessary delay to inform and return the already paid Total price for the Goods, namely in period of 14 days from the date of notification of withdrawal from the Agreement. We will return the Total Price paid for the Goods to you in the same way as you paid the Total Price, while this does not affect the right to You agree on another method of refunding the payment, if in connection with you will not be charged any additional fees.

8.9 We are also entitled to withdraw from the Agreement in in the event that you have not taken over the Goods within 5 working days from the day when you were obliged to take over the Goods.

9. SUBMISSION OF INITIATIVES AND COMPLAINTS

9.1 As a consumer, you are entitled to submit complaints and complaints in writing, and by e-mail to: pavol@plasticfree.sk.

9.2 We will inform you about the assessment of the initiative or complaint by e-mail sent to your e-mail.

9.3 The supervisory body is the Slovenská obchodná inšpekcia (SOI), Inspectorate SOI for Bratislava region, with headquarters: Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava, tel. č. 02/58 27 21 70.

9.4 Prompt for inspection if you are not satisfied with you can submit your complaint or complaint electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. ALTERNATIVE CONSUMER DISPUTE RESOLUTION

10.1 You have the right to contact Us with a request for remedy by e-mail sent to: pavol@plasticfree.sk, if you are not satisfied with the way we handled your complaint or if you believe that we have violated your rights. If we respond negatively to your request or do not respond to it within 30 days of sending it, you have the right to submit a proposal to initiate alternative dispute resolution with the alternative dispute resolution entity (hereinafter referred to as„Subjekt“) podľa zákona č. 391/2015 Z. z. o alternatívnom riešení spotrebiteľských sporov a o zmene a doplnení niektorých zákonov, v znení neskorších predpisov (ďalej len „Law on alternative dispute resolution“).

10.2 The subjects are authorities and authorized legal entities according to § 3 of the Act on alternative dispute resolution and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3 You can submit the proposal in the manner specified under § 12 of the Act on alternative dispute resolution.

10.4 Furthermore, you have the right to initiate out-of-court dispute resolution online through the ODR platform available on the Website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11. FINAL PROVISIONS

11.1 We will deliver all written correspondence with you by electronic mail. Our email address is listed under Our Identification Data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or through which you contacted us.

11.2 The contract can only be changed based on our written agreement. However, we are entitled to change and supplement these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. However, we will inform you about the change only if you have created a User Account (so that you have this information in the event that you order new Goods, but the change does not create a right of termination, as we do not have a contract that could be terminated), or you based on the Contract, we are to deliver the Goods regularly and repeatedly. We will send you information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive from you within 14 days of sending the information about the change the termination of the concluded Contract for regular and repeated deliveries of the Goods, the new conditions will become part of our Contract and will be applied to the next delivery of the Goods following the effective date of the change. The notice period in case you give notice is 2 months.

11.3 In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational breakdowns, subcontractor outages, etc.), we are not responsible liability for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this condition lasts for more than 10 days, We and You have the right to withdraw from the Contract.

11.4 The Annex to the Terms and Conditions contains a sample form for a complaint and a sample form for withdrawing from the Contract.

11.5 The contract, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and Order confirmations with a summary of the Order by e-mail, and you will therefore always have access to the Agreement even without Our cooperation. We recommend always saving the confirmation of the Order and the Terms and Conditions.

11.6 Our activity is not subject to any codes of conduct according to § 3 par. 1 letter n) of the Act on consumer protection during sales at a distance.

11.7 These Terms take effect 01.06.2024.

APPENDIX NO. 1 - COMPLAINT FORM

Recipient: [BUDE DOPLNENÉ].

Claim application

Title, name and surname:
Home address:
E-mail address:
Order and invoice number:
Order date:
Date of receipt of goods:
The goods that are claimed (name and code):
Description and scope of product defects:
As a customer of the seller, I demand that my complaint be dealt with in the following manner:
I wish to return the money to a bank account (IBAN)/in another way

Attachments:

Date:

Signature:

APPENDIX NO. 2 - CONTRACT WITHDRAWAL FORM

Address: [BUDE DOPLNENÉ].

I hereby declare that in accordance with Act no. 102/2014 Coll.on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws in the wording of later regulations (hereinafter referred to as the "Act on consumer protection in distance selling“) I withdraw from the Agreement:

Title, name and surname:
Address:
E-mail address:
Order and invoice number:
Order date:
Date of receipt of goods:
The goods I am returning (name and code):
Reason for returning goods:
Method for returning received funds:
I wish to return the money to a bank account (IBAN)/in another way

Notice for the consumer: According to § 10 par. 4 Act on Consumer Protection in Distance Selling entitled to demand reimbursement from the consumer for the reduction in the value of the goods that occurred in as a result of such treatment with goods that go beyond the treatment necessary to determine the property and product functionality.